Refund policy.

NEXAOFFICIAL (HEATED KNEE MASSAGER) At NEXAOFFICIAL, we strive to ensure that every customer is fully satisfied with their purchase of the HEATED KNEE MASSAGER, and our refund policy is designed to provide a fair and transparent resolution in the rare event that a customer is not pleased with their order. We accept refund and return requests within a specific period from the date of delivery, provided that the product is in its original condition, unused, free from damage, and returned with all accessories, packaging materials, and proof of purchase. If the item arrives defective, damaged, or not as described, customers must contact our support team within the stated timeframe with clear details and evidence so that we can verify the issue and arrange either a replacement or a full refund as appropriate. Refunds will be processed only after the returned product has been inspected and approved by our quality control team, and the amount will be credited back using the original payment method within the standard processing duration determined by banks or payment providers. We do not cover return shipping costs unless the product is confirmed to be defective or shipped in error by NEXAOFFICIAL, and we reserve the right to refuse refunds if the item shows signs of use, misuse, physical damage, or missing components. Orders that have already been shipped cannot be canceled until delivery is completed, after which they may be eligible for return under our regular policy. We are not responsible for delays caused by shipping carriers or other external factors, and such delays do not qualify for refunds unless the product itself is defective. Digital receipts, order confirmations, or any relevant communication must be provided by the customer to facilitate verification. This Refund Policy may be updated periodically to reflect changes in our operational procedures or legal requirements, and the latest version will always be available on our official platform. If you have any questions, wish to initiate a return, or need further clarification, you may reach out to the NEXAOFFICIAL customer support team through the contact information provided on our website.